About Us

History

Inspired by the love of the ocean Aqua Tours was established in 2005 as a company specializing in Scuba Diving Tours. We have since evolved into what is now the Aqua Group offering executive transfers, chauffeur drives, half day, full day and multi-day tours, coach charters as well as transport management solutions and ground support for conferences and events all around South Africa.

After more than a decade, Aqua has the infrastructure, fleet and national presence that has not only geared the company for growth but that has allowed us the ability to offer all the perks of an industry giant whilst still maintaining the personal touch of a small business enterprise.

Over the years the company has engendered an environment of excellence with customer satisfaction and punctuality being the cornerstone of our business.

Our “On Time Every Time” promise to our clients is one we take seriously and every Aqua staff member has been trained to make this promise their own. Our goal is not just to provide the best service to our clients but to also create a company that our staff can be proud to be a part of. To this end we have worked hard to ensure that our environment continues to be one that is customer-focused, excellence–driven and yet fun to work in.

Whilst our journey has presented many challenges along the way, the one thing that has not changed since the very beginning is our PASSION. We will forever remain passionate; about our business, our clients, our service and our staff. This approach has given life to a mantra and reminder amongst our staff:

“What we do is not extraordinary, but the way we do it is”

We call this the Aqua Way and we invite you to become a part of the Aqua family and discover it for yourself.

“What we do is not extraordinary, but the way we do it is.”

Our Promises

With our commitment to service excellence, Aqua has built the company’s reputation on its reliability and on delivering timeous service as promised:

Punctuality

We are “On Time, Every Time” or the service is free.

24 HOUR SUPPORT

We promise to answer any query at any time of the day or night.

PROFESSIONALISM

Our staff are trained to ensure the client has peace of mind before, during and after every transport experience.

We are motivated, passionate, and committed.

The Road Ahead

As Aqua Group, we are constantly improving and upgrading our service to our clients and passengers whilst also ensuring that we remain at the forefront of the industry by keeping abreast of industry needs and re-evaluating our service offerings to cater to the market.

Over the next 12 months:

Aqua is developing digital platforms including a booking app and online tools.

Aqua aims to grow its client base internationally. We believe we are the ideal Passenger Logistics Partner for international clients.

Aqua remains committed to providing personal contact and a personalised service to any client, from South Africa or from abroad.

On time, every time.

Presence

Aqua Group enjoys a national presence and the ability to service clients anywhere in the country.

Aqua’s head office is based in Durban, KwaZulu-Natal, with support offices in the Western Cape, and Gauteng. There are also a number of satellite partnered offices around South Africa that allow for smooth and efficient service, regardless of location.

Aqua is strategically positioned to service the following areas:

  • KwaZulu-Natal
  • Gauteng
  • Western Cape
  • Mpumalanga
  • East London
  • Port Elizabeth
  • Nelspruit

Poised to deliver

Certifications

Aqua Group is a Level 1 B-BBEE contributor and a proud member of the South African Association for the Conference Industry (SAACI) and the Southern Africa Tourism Services Association (SATSA).

The certifications that Aqua Group holds are a glowing recognition of the Aqua Group brand, positioning us at the forefront of the burgeoning tourism industry.